Buyer support
bids&tenders is here when you need us. Our support services are second to none in the industry. Whether it's a general question or a support issue, we're always here to help.
The bids&tenders support system begins at implementation, and never stops. We offer assistance with:
- Onboarding and training of staff and vendors
- Uploading and customizing of forms and templates
- Posting and management of procurements
- Developing questions, bid requirements, and addenda
- Email templates and customization
- Ongoing updates to improve the system
Support is available through an advanced ticketing system, but if you're not sure about sending a ticket you can call or email our support staff for assistance.
Support options
We strongly encourage submitting an online support request ticket to facilitate more efficient communication between you and our support team. Once you have a ticket, you are able to monitor your request and be notified of any status changes. If you are unsure about using the support system, email us and we can create a ticket for you. If you choose to call, please provide as much detail as possible so our support team can address the issue quickly. We are open Monday to Friday, 8 a.m. to 6 p.m.
Request support online
Have all the details ready and submit a ticket into our online support system
Email us
Send us an email and we will create a ticket and get back to you
Call us
Call the bids&tenders support team at 1-800-594-4798 with as much detail as possible
Support portal
Sign in to our support portal and access information to help you with bids&tenders